Privacy Policy

01 Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Your name, phone number, email address, and delivery address when you place an order or contact us.
• Order Information: Details of products purchased, order quantity, and payment method.
• Communication Data: Messages or enquiries you send us via phone, WhatsApp, email, or our website contact form.
• Usage Data: Basic information about how you browse our website, such as pages visited and time spent, collected via cookies or analytics tools.

We do not collect sensitive personal information such as financial account details, government ID numbers, or passwords.

02 How We Use Your Information

The information we collect is used solely to serve you better. Specifically, we use it to:

• Process and deliver your orders accurately and on time.
• Respond to your enquiries, complaints, or feedback.
• Send you order confirmations, updates, or important service notifications.
• Inform you about new products, festive offers, or promotions — only if you have opted in.
• Improve our website experience and understand how customers use our services.

03 Sharing of Information

We do not share your personal information with outside companies, organisations, or individuals except in the following limited circumstances:

• Delivery Partners: We may share your name and address with trusted delivery partners solely to fulfil your order.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal processes.
• Business Protection: To protect the rights, property, or safety of Chetan Dhorajiwala Sweets & Namkeen, our customers, or others.

All third parties we work with are required to keep your information confidential and may not use it for any other purpose.

04 Cookies & Website Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site and allow certain features to function correctly.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand visitor behaviour in an anonymised way (e.g. Google Analytics).

You can choose to disable cookies through your browser settings at any time. However, some features of our website may not function as intended if cookies are disabled.

05 Data Security

We take reasonable steps to protect the personal information you share with us. This includes using secure systems for storing order information and limiting access to personal data to authorised staff only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

06 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy — such as completing your order, resolving disputes, or meeting legal obligations.

Once your data is no longer required, we will delete or anonymise it securely. You may also request deletion of your data at any time by contacting us directly.

07 Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request Deletion of your personal data from our records.
• Opt Out of receiving promotional messages from us at any time.
• Withdraw Consent for any data processing you previously agreed to.

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within a reasonable time.

08 Third-Party Links

Our website may contain links to external websites such as Google Maps or social media platforms. These third-party websites have their own privacy policies, which we do not control or take responsibility for.

We encourage you to review the privacy policy of any external site you visit through links on our website.

09 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.