Refund & Cancellation Policy

01 No Refund Policy

We maintain a strict no refund policy on all products and orders. Refunds will not be issued under any of the following circumstances:

• Change of mind after placing the order.
• Personal taste or sweetness preference.
• Delay in delivery due to incorrect address or customer unavailability.
• Products purchased during sale, offers, or festive promotions.
• Partially consumed or opened products.
• Improper storage of products by the customer after delivery.
• Failure to collect an order from the store on the agreed date.

02 No Cancellation Policy

Once an order is placed and confirmed — whether in-store, via WhatsApp, phone, or our website — it cannot be cancelled for any reason.

• Orders are prepared fresh immediately after confirmation.
• Bulk and advance orders once booked cannot be cancelled at any stage.
• Festive gift orders once confirmed are non-cancellable.
• Advance payments made for bulk or event orders are non-refundable.
• No cancellation requests will be entertained after the order is confirmed.

03 Why This Policy Exists

We understand this may seem strict, and we appreciate your understanding. Here is why we follow this policy:

• Freshly Made Products: All sweets and namkeen are prepared fresh for each order. Once made, they cannot be resold or reused.
• Perishable Nature: Food products have a limited shelf life. Once prepared, they begin aging immediately.
• Ingredient Investment: Premium ingredients are purchased and used specifically for your order at the time of preparation.
• Artisan Effort: Our skilled halwais invest significant time and effort in handcrafting every order with care.

04 What to Do Before Placing Your Order

To avoid any inconvenience, we request all customers to:

• Carefully confirm the product name, quantity, and weight before placing the order.
• Verify the delivery address and contact number are correct.
• Confirm the delivery date, especially for festive or event orders.
• For bulk orders — try a smaller trial order first to confirm taste and quality meets your expectations.
• Read all product descriptions, shelf life, and storage instructions before ordering.

05 Concerns or Queries

While we do not offer refunds or cancellations, we deeply value every customer and take all feedback seriously. If you have received a product that is clearly defective, spoiled, or incorrect, please contact us immediately — we will review your concern on a case-by-case basis and make every effort to assist you.

Any such concern must be communicated within 24 hours of receiving the order, along with photos as evidence. Our team will review and respond promptly.