Shipping Policy

01 Delivery Zones

We currently deliver to the following areas:

• Yavatmal City: All areas within Yavatmal city limits — same day or next day delivery available.
• Nearby Towns (within 50 km): Areas including Pusad, Wani, Darwha, Digras, and surrounding talukas — delivery within 1–2 days.
• Maharashtra (Outstation): Delivery via trusted courier partners — 3–5 business days.
• Pan India: Available for select products via courier — 5–7 business days depending on location.

02 Delivery Timelines

Estimated delivery times from the date of order confirmation:

Timelines are estimates and may vary during peak festive seasons such as Diwali, Navratri, Ganesh Chaturthi, and Holi. We recommend placing festive orders at least 5–7 days in advance.

03 Shipping Charges

Shipping charges are calculated based on your location and order weight:

04 Order Processing Time

All our products are freshly prepared to order. Once your order is confirmed and payment is received, processing begins immediately.

• Standard orders: Processed and dispatched within 4–8 hours on the same business day if ordered before 12:00 PM.
• Orders placed after 12:00 PM: Will be processed the following business day.
• Bulk orders: Require a minimum of 48–72 hours processing time after confirmation.
• Custom / festive gift packs: Require 3–5 days advance notice for packaging and preparation.

Business days are Monday to Saturday. Sunday orders will be processed on Monday.

05 Packaging & Freshness

We take great care in packaging all orders to ensure they reach you in perfect condition. Our packaging is designed to maintain freshness and prevent damage during transit.

• All products are packed in food-grade, hygienic packaging.
• Sweets and namkeen are sealed to preserve freshness and prevent moisture.
• Fragile or delicate items (such as Kaju Katli or layered sweets) are packed with extra cushioning.
• Gift boxes are wrapped and sealed as per your specifications.

06 Order Tracking

Once your order is dispatched, we will share the relevant tracking details with you via WhatsApp or SMS.

• For local Yavatmal deliveries — our delivery person will call you before arriving.
• For outstation courier orders — a tracking number will be shared so you can monitor your shipment.
• For any delivery updates or queries, please contact us directly on our WhatsApp number.

07 Failed or Missed Delivery

If a delivery attempt is unsuccessful due to the customer being unavailable or an incorrect address, the following process applies:

• Our delivery partner will attempt to contact you before and during delivery.
• If delivery fails, a second attempt will be made the following business day.
• After two failed attempts, the order may be returned to us. Re-delivery charges will apply.
• For perishable items that cannot be re-delivered, no refund will be issued for failed deliveries caused by customer unavailability.

08 Damaged or Incorrect Orders

We take every precaution to ensure your order reaches you safely and correctly. However, if you receive a damaged, spoiled, or incorrect order, please follow these steps:

• Take clear photos or a video of the damaged/incorrect product immediately upon receipt.
• Contact us via WhatsApp or phone within 24 hours of delivery with the photos and your order details.
• We will review your complaint and arrange a replacement or refund as appropriate.

Complaints raised after 24 hours of delivery may not be eligible for replacement or refund.

09 Festive & Bulk Order Shipping

During festive seasons and for large bulk orders, special shipping arrangements are made to ensure timely delivery. Please note:

• Festive orders (Diwali, Navratri, Raksha Bandhan) must be placed at least 7–10 days in advance.
• Bulk gift hamper orders for weddings or corporate events require a minimum 5-day lead time.
• Custom packaging and branding on gift boxes may require additional preparation time.
• For large volume outstation dispatches, dedicated courier arrangements will be communicated at the time of order.

10 Shipping Disclaimer

Chetan Dhorajiwala Sweets & Namkeen is not responsible for delays caused by:

• Courier partner delays or logistical disruptions beyond our control.
• Natural disasters, strikes, bandhs, or government-imposed restrictions.
• Incorrect or incomplete delivery address provided by the customer.
• Customer unavailability at the time of delivery.

While we make every effort to deliver within the estimated timeframes, delivery dates are not guaranteed and should be treated as estimates only.